Pia Lyanne Gutierrez

About the Candidate

Pia Lyanne Gutierrez
Technical support
Contact
309 Putol Street, Dita
Cuenca, Batangas, 4222
09458523328
[email protected]
Objective
To leverage my nearly 4 years of customer service and technical support
experience in a dynamic environment, aiming to enhance customer
satisfaction and contribute to business growth. Seeking a challenging role
where my strong decision-making skills, attention to detail, and commitment
to excellence can drive impactful results and foster professional development.
Education
St. Augustine School
Lipa, Batangas
Accountancy and Business Management
Key Skills
• Technical Support: Expertise in diagnosing and
resolving technical issues across multiple systems
and applications.
• Customer Service: Proven ability to handle
customer inquiries, complaints, and billing issues
with a high level of professionalism.
• Communication: Strong verbal and written
communication skills for effective customer
interaction.
• Problem-Solving: Skilled in troubleshooting and
providing step-by-step solutions to restore service
and functionality.
• Multitasking: Ability to manage multiple tasks and
priorities in a fast-paced environment.
• Product Research: Experience in conducting
thorough product research and managing
inventories.
• Sales: Consistently exceeded sales targets by
recommending suitable products and solutions.
• Record Keeping: Maintained detailed records of
customer interactions and technical issues.
• Team Collaboration: Worked effectively with
cross-functional teams to resolve complex issues.
• Adaptability: Managed support across various
time zones, ensuring a diverse customer base is
served efficiently.
Experience
November 2022 – May 2024
Technical Support • UP Ayala Technohub
May 2022 – November 2022
Product Researcher • Amazon
May 2022 – November 2022
Appointment Setter • Heroes.ph
March 2022 – November 2022
Data Entry • Podcast
November 2021 – May 2022
Technical Support • Concentrix Bridgetown
July 2020 – November 2021
Customer Service Representative • Alorica Lipa
Responsibilities, I diagnosed and resolved a wide range of technical issues for
customers, ensuring their satisfaction across various communication channels,
including phone, chat, and email. I handled both technical and billing
inquiries, maintained detailed records, and collaborated with cross-functional
teams to troubleshoot complex problems. Additionally, I conducted product
research, managed inventories, processed orders, and consistently exceeded
sales targets by recommending suitable products and solutions.
References
Available upon request.