Posevie Ann Buan

• Managed daily operations of an online business, including customer inquiries, order tracking, and payment confirmation.
• Updated product listings with accurate pricing, descriptions, and stock availability.
• Provided real-time customer support during live selling sessions and via chat with prompt, professional communication.
• Coordinated order fulfillment, shipping schedules, and delivery follow-ups.
• Coordinated with couriers and suppliers to resolve delivery delays and keep orders on schedule.
• Resolved post-sale issues, processed returns, and managed customer feedback.
• Built repeat customer relationships through consistent follow-ups and responsive service.
• Tracked daily sales, expenses, and payments to monitor business performance.
• Balanced live sessions, admin work, and customer support independently.

• Coordinated purchasing activities, including sourcing suppliers, obtaining and comparing quotations on price, quality, and delivery terms, and preparing purchase orders for cost-effective procurement.
• Built and maintained vendor relationships to ensure quality, timely deliveries, and favorable terms, and followed up on pending deliveries and resolved discrepancies with suppliers and departments.
• Monitored inventory levels and worked with departments to forecast and fulfill supply needs.
• Matched purchase orders, delivery receipts, and invoices before payment processing, and processed invoices, tracked expenses, and supported budget tracking for purchasing operations.
• Maintained accurate records of purchases, pricing, and vendor details in line with company policies, and prepared purchasing and expense summaries for management review.

• Served as the first point of contact, greeting visitors, handling incoming calls, and taking or transferring messages while providing basic information in a professional manner.
• Maintained visitor logs, managed appointments, and kept electronic systems up to date.
• Sorted and distributed mail, managed correspondence, and supported staff with scheduling and document preparation.
• Handled confidential documents and sensitive information with discretion.

• Supported enrollment by assisting students and parents, collecting and verifying student data, entering it into the SIS, and issuing IDs and schedules.
• Maintained accurate and up-to-date student records, including personal details, transcripts, attendance, and disciplinary actions, and filed and secured physical and digital records in line with university policy.
• Created and managed class schedules, assigned classrooms, and resolved conflicts.
• Helped students meet graduation requirements by tracking credit hours and coordinating with academic advisors.
• Prepared and released student documents such as transcripts and certificates upon request.

• Gathered daily, weekly, and monthly operational metrics (deposit volumes, loan disbursements, and collection updates) from nine branches, then compiled and analyzed them into summaries and presentations for the Cluster Head.
• Maintained the dashboard measuring the cluster’s performance against the KPIs set by Branch Banking, and followed up with branch staff on incomplete reports and deadlines.
• Reviewed loan application packets from Account Officers and Branch Managers to ensure basic compliance before submission to the central Credit Officer.
• Served as primary liaison between branches and the Cluster Head, coordinating meetings, agendas, and travel arrangements.
• Managed the Cluster Head’s calendar, correspondence, and meeting materials, while keeping records confidential and accurate.