Purcia Jeanne Rodriguez

About the Candidate

PURCIA JEANNE P. RODRIGUEZ
📍 Purok II, Mampayag, Manolo Fortich, Bukidnon, Philippines
📱 0952-569-1809 | 📧 [email protected]

PROFESSIONAL SUMMARY
Results-oriented Store Manager with extensive experience in retail operations, team leadership, customer service, inventory management, and sales performance. Proven ability to drive sales growth, improve operational efficiency, and lead high-performing teams while delivering exceptional customer experiences.

PROFESSIONAL EXPERIENCE
Store Sales Manager
Golden ABC, Inc. (Penshoppe, Forme, Regatta & Oxygen Boutique)
October 2018 – June 2026 | Cagayan de Oro City

·  Managed daily store operations to ensure smooth and efficient business performance.

·  Led, trained, and supervised store staff to achieve sales targets and provide excellent customer service.

·  Monitored sales performance, inventory levels, and stock replenishment to maximize profitability.

·  Implemented merchandising and promotional activities to drive customer engagement and sales growth.

·  Handled customer concerns and resolved issues professionally to maintain customer satisfaction.

·  Prepared sales reports, monitored key performance indicators (KPIs), and developed action plans to improve results.

·  Ensured compliance with company policies, operational standards, and loss prevention procedures.

·  Maintained a clean, organized, and customer-friendly store environment.

Junior Sales Manager
CHG Global / World Balance Philippines
June 2018 – August 2018 | Cebu City
· Assisted in store operations, sales management, and staff supervision.

· Conducted employee orientation and product knowledge training.

· Monitored store performance and customer service standards.

· Assisted in inventory management and operational reporting.

·

Store Sales Supervisor

California Clothing Inc. (GUESS Philippines)
November 2016 – May 2018 | Cagayan de Oro City

· Supervised daily operations and sales team activities.

· Managed inventory control, stock replenishment, and merchandise monitoring.

· Assisted in employee recruitment and staff development.

· Ensured compliance with company standards and customer service expectations.

Customer Service Representative (Inbound Support)
SPI Global CRM – RCBC Bankard Financial Account
March 2016 – October 2016 | Pasig City

· Handled inbound customer calls regarding billing, payments, card transactions, and account inquiries.

· Resolved customer concerns efficiently while maintaining high customer satisfaction.

· Verified account information and ensured compliance with security protocols.

· Maintained accurate customer records and documented interactions using CRM tools.

· Consistently met productivity, quality, and service performance metrics.

Administrative Support Staff
Dahilayan Adventure Park
September 2014 – February 2016 | Bukidnon

· Managed email correspondence, phone inquiries, and administrative communications.

· Scheduled meetings, appointments, and coordinated office activities.

· Prepared reports, business documents, and internal correspondence.

· Maintained records management and filing systems.

· Assisted management with daily administrative and operational support.

EDUCATION
Bachelor of Science in Business Administration
Major in Marketing Management
Northern Bukidnon Community College
Completed Academic Requirements (CAR) | 2014

CERTIFICATIONS & TRAINING
Virtual Assistant Certification

· Administrative Support

· Email Management

· Calendar Management

· Customer Service

· Data Entry

· Online Productivity Tools

Basic Occupational Safety and Health (BOSH)
Safety Officer 1 | June 2021

TECHNICAL PROFICIENCIES
· Microsoft Word

· Microsoft Excel

· Microsoft PowerPoint

· Google Docs

· Google Sheets

· Google Drive

· Gmail & Outlook

· CRM Systems

· Data Entry & Reporting

· Online Collaboration Tools

CORE SKILLS
· Customer Service & Client Support

· Administrative Assistance

· Email & Calendar Management

· Data Entry & Documentation

· CRM Systems

· Report Preparation

· Team Leadership & Supervision

· Recruitment & Training

· Problem Solving & Conflict Resolution

· Microsoft Office Suite

· Google Workspace

· Inventory & Operations Management

· Time Management

· Communication Skills

·

LEADERSHIP EXPERIENCE
Sangguniang Kabataan Chairman
Mampayag, Manolo Fortich, Bukidnon | 2008 – 2011

Peer Counselor Club Officer
Northern Bukidnon Community College | 2014

CHARACTER REFERENCES
Wenie Tan
Store Sales Manager, Golden ABC, Inc.
📱 0936-822-6759

Carle Jean Apolinar
Area Sales Manager, Golden ABC, Inc.
📱 0945-413-5128

Jocelyn Celeste
Custodian
📱 0938-810-9368