Raymund Villanueva

About the Candidate

I am a 37-year-old professional, has extensive experience in sales and the BPO industry. I have a background in nursing from Our Lady of Fatima University but transitioned to roles that highlights my leadership and customer service skills. Starting as a Sales Associate at SM Appliance Center and SM Department Store, later joined Teleperformance as an Account Specialist. The most notable role is at VXI Global Holdings, where I have grown from an agent to Operations Manager, overseeing teams, optimizing operations, and implementing strategies to improve customer satisfaction and productivity. Core competencies include agile leadership, performance management, and customer service.