Remar Gebilaguin

About the Candidate

Remar Gebilaguin

[email protected]
+639054048765
Taguig, Philippines

————————
Shopify Product Lister

————————
Offering meticulous approach and readiness to learn and grow in product listing environment. Delivers good grasp of e-commerce principles and ability to quickly acquire necessary skills such as data entry and inventory management. Ready to use and develop analytical and organizational skills.

Work Experience
————————
Shopify Product Lister
Bonnypack
08/2023 – 01/2025
Remote

– Responsible for creating and editing new and existing product listings, ensuring that each listing is accurately detailed with compelling descriptions, high-quality images, and relevant tags.
– Optimizing listing layouts with clear formatting, bullet points, and subheadings, making it easier for customers to read essential information quickly.

Customer Support Representative
Hostinger
12/2022 – 08/2023
Remote

– Providing assistance for customers with their Domain concerns through Chats and E-mails.
– Escalating to relevant teams for out of scope issues.

Support Advisor
TaskUs
02/2019 – 07/2022
Taguig, Philippines

– Providing store admin assistance for merchants such as Basic Theme Editing, Product Handling, Orders, Refunds etc through Phones, Chats and E-mails.
– Escalating to relevant departments for out of scope issues.
– Taking care of account refunds within the limit for Support Advisors.
– Guiding customers on how they can reach out to the merchant’s and escalating if necessary.

Tier 1/Tier 2 Technical Support Representative
Acquire BPO
01/2016 – 07/2018
Mandaluyong, Philippines

– Provide first level phone support, setting up new connections, performing problem recognition, research, isolation, resolving service related issues Red Optical (No connection from exchange), Intermittent Service, Slow Speed etc.
– Escalating to Tier 2 for issues that need backend support or Tech Visit.
– (As a Tier 2 Technical Support Representative) Creating and following up tickets for unresolved Tier 1 issues to be sent to the Supplier (NBN) and Setting up appointment for issues that need Tech Visit right away.

Technical Support Representative
Teleperformance
01/2015 – 10/2015
Mandaluyong, Philippines

– Provide first level phone support, setting up new connections, performing problem recognition, research, isolation, resolving service related issues such as No connection, Intermittent Service, Slow Speed etc.
– Escalating to Tier 2 for issues that needs backend support or Tech Visit

Education
————————
BS Management
Global City Innovative College
06/2006 – 03/2007

BM Music Classical Guitar
Philippine Women’s University
06/2007 – 03/2008

Skills/Softwares
————————
-Shopify Product Listing
-Shopify Store Admin Management
-Product research (AliExpress)
-Channel Advisor/Rithum
-Zendesk
-Microsoft office
-Google Sheet