Revi Cruz

About the Candidate

Detail-oriented professional with 3+ years of customer service experience in hospitality. Skilled in administrative support, client communication, scheduling, and data management. Tech-savvy, adaptable, and capable of providing efficient and reliable remote support as a Virtual Assistant.

TECHNICAL SKILLS

Administrative Support
Email & Calendar Management
Customer Service & Client Support
Data Entry & Record Keeping
Phone & Chat Support
Written & Verbal Communication
Multitasking & Time Management
Adaptability in Fast-Paced Environments
Basic Knowledge of ticketing & Office Tools

WORK EXPERIENCE

FRONT OFFICE ASSOCIATE

The Bayleaf Hotel, Cavite (November 2024 – Present)

Oversaw guest check-ins and check-outs, verifying information and processing payments efficiently
Managed multi-line phone system, directing calls and providing courteous, professional assistance
Coordinated room assignments and reservations with housekeeping and maintenance teams
Handled guest complaints and special requests, ensuring prompt and effective resolution
Maintained accurate records of guest interactions, payments, and billing in line with company policies

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance (June 2024 – November 2024)

Handled inbound and outbound customer service calls for Booking.com customers and accommodation partners
Assisted guests with booking modifications, cancellations, refunds, and reservation concerns
Resolved customer issues efficiently while maintaining service quality and company standards
Documented customer interactions accurately in ticketing systems to ensure proper case tracking and follow-ups
Met key performance metrics including average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT)
Provided clear and professional information regarding bookings, policies, and property details

FOOD AND BEVERAGE SERVICE – (BANQUETS) The Bayleaf Hotel, Cavite (December 2022 – June 2024)

Arranged banquet tables and seating based on event requirements
Served food and beverages promptly and professionally
Assisted with event setup and breakdown, including table resets
Maintained knowledge of menu items, ingredients, and preparation to assist guests effectively
EDUCATION

BS IN INTERNATIONAL TRAVEL & TOURISM MANAGEMENT (2019 – 2023)

Cum Laude

Lyceum of the Philippines University – College of Hospitality Management

ACCOUNTANCY BUSINESS & MANAGEMENT (2017- 2019) With Honors

Philippine Christian University – Senior High School