Roane Pearl Calubayan

About the Candidate

Roane Pearl Calubayan

Villahermosa, Daraga, Albay (Philippines)

(+63) 975-563-6078

[email protected]

QUALIFICATIONS
Substantial experience and outstanding skills in customer service.
I am used to working in fast-paced environments and have the ability to think quickly, work independently, and manage my time effectively.
Outstanding interpersonal skills and the ability to work well with others in both supervisory and support staff roles.
SKILLS
Customer Service:

Aiding in business development
Issue resolution
Maintaining and updating customer records
Handling customer complaints
Upselling and cross-selling
Calendaring/Scheduling:

Booking and rebooking
Use of necessary calendar and collaboration apps
Administrative Support:

Business correspondence and team collaboration
Assisting with travel arrangements
Creating presentation and spreadsheets
Online research
Communication:

Deals with customers at all levels via telephone, email, and chat.
EXPERIENCE
Australia and New Zealand Banking Group (ANZ),  Eastwood, Quezon City – Banker
JUNE 2019 – DECEMBER 2022

I am in charge of receiving inbound calls to provide customers with assistance related to their credit and debit card accounts.
Resolve issues and inquiries regarding bill, bill disputes, fraud concerns, and travel notifications.
Do an outbound call and communicate with clients through email if necessary.
Sales: Call potential customers who visited the website.
Hinduja Global Services, (HGS), Quezon City – Customer Care Professional
AUGUST 2017 – AUGUST 2018

Answer incoming calls from AMerican Express credit card holders.
In charge of helping clients with account issues and questions about their bills, including bill disputes.
Upselling (sales): Offer upgrades, new cards and supplementary cards for additional card holders.
SPI Global CRM  – Customer Service Representative
AUGUST 2008 – JUNE 2012

I am in charge of providing technical assistance to Smart prepaid, Postpaid and Broadband users. .
Answer inquiries regarding transaction history, bills and disputes.
EDUCATION
Bicol University College of Industrial Technology, Legazpi City, Albay – Bachelor of Science in Food Technology
JUNE 2004 – MARCH 2008

CHARACTER REFERENCES
Upon request.