About the Candidate
I am Roi Luigi S. San Ramon, 32 years
old. I am applying for a job that suites
my work experience especially as a
CSR role. I can handle both Voice and
Non Voice task as assigned and can
type 35 WPM. I have experiences with
email and voice supports as well as
back office ticket issues.
I can prioritize work even in a remote
work set up and requires minimal
supervision while working under
pressure, shifting schedules even night
or graveyard shifts.
Education
Experience
Handled US Voice Telco account for postpaid customers with
issues like monthly plan payment processing, mobile phone
troubleshooting, and general inquiries.
Handled Non-voice email support for the app store services of
a leading premium mobile phone manufacturer based in
Cupertino, California USA.
Handling back office support for a leading search engine giant
for locations and maps data scraping and updating
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