Rolando Soriano Jr

About the Candidate

Tech Support ( Alorica, Cubao )

I worked with Verizon Wireless for a few years. My job there is to make sure that the caller’s gadgets, whether a cell phone or a computer will run properly before ending the call. But before I end the call I make sure to pitch and offer them an upgraded plan and explain to them the benefits they will get if they decide to.

Front Desk Specialist/ E-commerce Sales ( Transcom, Ortigas )

I was a Tech Support and sales. The callers will ask for help with their Samsung product. I followed a step-by-step outline of troubleshooting to make sure all had been performed to fix the issue. If not resolved I dispatch a live technician to them by creating a ticket. If the product is unfixable I pitch and offer them to buy a product with higher features to resolve their issues.

Business Development Manager ( Haulla, Remote Set-up)

It is a cold-calling job that requires mining for lead every day before my shift starts. I offer a dumpster service ( Trash Pick-up service ) to any level of business, from small to big companies. After talking to the decision maker I sent them an email of what we discussed and a quote of how much offer I came out with their business. With the given schedule I call back to discuss the 3-year contract terms and conditions before I let them e-sign the contract.