Rommel Brandon Mahabir

About the Candidate

WORK EXPERIENCES
CCR, Continuum Glbal Solutions(Healthcare seasonal acct.), Nov. 2022-Mar.2023
l Attend to members contacting the company regarding their pharmacy medication/benefits.
l Process med refills or med ordered by mail, coordinating with local pharmacies regarding issues
members are facing with their med refills.
l Collecting/ updating member’s payment details, and processing charges in their account arising from
copays they may have to pay for their medications
l Educating and encouraging customers to make use of the company’s automated system, and
registering in our online members’ homepage.
CSR, Concentrix, Jan 2022-May 2022
l Addresses customer complaints by identifying the issue, providing solutions, expediting corrections,
and ensuring resolution.
l Attracts customers by answering questions and promoting products/services.
l Manage incoming phone calls.
l Troubleshooting common issues with the product/service
l Providing introductory information to new customers about the product.
l Build sustainable relationships and trust with customer accounts through open and interactive
communication
l Educating and encouraging customers to make use of the company’s automated system.
Pricing&Listing Specialist(P/T)/Guest Manager(F/T), OpulentlivingUK Ltd., July.-Dec. 2021
l Manage bookings in OppulentlivingUK’s serviced apartments.
l Updating rates, promotions, and availability in online boking platforms.
l Reviewing guests’ details and following up additional requirements in confirmation of bookings.
l Logging in complaints, refunds process in Asana.
l Answering calls made by guests with regards to payment, check in process, extensions,
and complaints among others.
l Manage listing of properties in in online property rentals portal like Airbnb, BDC,
Expedia, Agoda
l .Manage property listing using, Zeevou, and Uplisting.
VA GEN-ADMIN, Keller Williams TRT, Mar-Sept. 2021 .
l Monitoring and recording tasks and reminders of both Inside Sales Agents and Outside
Sales Agents.
l Updating Knack available agents for appointments.
l Reviewing Ring Central call logs, and saving missed leads into leads database.
l Perform additional tasks assigned by the COO to assist in smooth flow of operation.
CSR, June 2020 -January2021, IQOR Philippines.
l Addresses customer complaints by identifying the issue, providing solutions, expediting corrections,
and ensuring resolution.
l Attracts customers by answering questions and promoting products/services.
l Manage incoming phone calls.
l Troubleshooting common issues with the product/service
l Providing introductory information to new customers about the product.
l Build sustainable relationships and trust with customer accounts through open and interactive
communication
Self Employed, Oct. 2017- up to June 2020.
Freelance tutor (Bus. subjects &ESL) and Online Buy&Sell(used vehicles).
Customer Service Rep, Eperformax, Jan. 2017 till June 2017
l Attend to customers contacting the company on the phone and providing assistance as follows:
l Give information on existing promotions; and educating customers about product’s terms and
agreements they have signed on and have purchased or is about to make a purchase.
l Educate customers about their bills; changing price plans; assisting in filing Insurance claims as
requested.
l Assist customers in trouble shooting their devices, information on network issues and other
query re available tools and equipment they can avail to enhance services they can avail.
l Educating and encouraging customers to make use of the company’s automates system.
Office Administrator, ZADCO UZ750 project, Sept. 2013 till August 2014
Seconded to Client (ZADCO Project Management Team) side of Petrofac Emirates UZ750 project.
Worked as part of a team supporting the Client project Management Team and other Departments
overseeing Zadco’s UZ750 mega project awarded to Petrofac Emirates:
l Preparation and issuance of correspondence from Project Management Team.
l Carry out periodic audits to identify items to be procured and create a procurement plan.
l Coordinating with Contractor with regards to office supplies and requirements,
transportation/drivers as required by the Project Management team.
l Managed office assistants in setting up conference rooms, work stations and delivery of mails,
and other requests from Project Team.
l Coordinating Transportation requirements of Project Management Team.
A dmin Officer, Petrofac Emirates LLC, Sept. 2010 till Sept. 2013
Scope of Responsibilities:
l Works as a part of a team and carries out administrative activities such as purchasing stationary and
office equipment, coordinating housekeeping and security; negotiating with and selecting
stationery and office equipment vendors in line with the organizations requirements.
l Coordinate activities within the Administration department by ensuring that all office
administration activities related to projects, travel, office premises are carried in a cost-effective
manner. Handling company transportation and manage company accommodation
l Handled mobilization and insurance processing for all staff of Petrofac Emirates and their
dependents.
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Primary Duties:
l Carry out periodic audits to identify items to be procured and create a procurement plan. Identify
potential suppliers for the requirements and invite quotations. Identify the best possible
equipment and negotiate prices and seeks invoices.
l Check and verify invoices along with supporting documents. Prepare letter of procurement
and forward it to accounts department to enable them to issue payments.
l Ensure the delivery of purchased equipment as per committed schedule as well as installation of
the equipment at the designated place.
l Track monthly administrative costs incurred such as courier charges, electricity charges, travel
expenses, communication costs, stationery expenses and a range of other administrative
expenses.
l Select vendors negotiate prices and prepare purchase agreements/contracts for availing courier
services and car rentals. Draw up (FSMA) Full Service Maintenance Agreement for
maintaining photocopiers and vending machines.
l Monitor land lease agreements and rent payments towards Petrofac offices. Allocate workstation to
new joiners and to Petrofac Emirates employees who return from site offices on completion of the
projects in coordination with the Head of department. Handle company transportation, which
involves supervising and coordinating drivers’ assignments and checking and approval of their
time sheet.
l Handle medical insurance concerns (issuance, inclusion, deletions, and cancellations)
for employees and dependents
l Manage occupancy, security and maintenance of Company Accommodations, and supervision of
company security personnel as well as contracted housekeeping crew.
l Mobilization of employees joining and demobilization of those that completed their contract
and services.
l Handled preparation of employees’ National ID, scheduling medical test for both new and
old employees needing visa renewal.
Sales Representative, Standard Chartered Holdings, Dubai, U.A.E. September 2008 till June
2010
l Accountability is primarily in sales and promotion of Standard Chartered Bank’s Financial
products such as personal loan, car loan, credit card product/service. Tasks involves making:
l Cold calls to prospective clients from listed companies;
l Visiting companies and promoting the bank’s service by handing out hand-bills to employees and
l Meeting managers to enhance promotions and build strong relations with each company targeted;
l Qualifying loan applicants and collecting and filing relevant documents required by the bank.
L ecturer, St. Theresa Inti College, Rangsit-Nakornayok Rd,, Thailand. September 2007 till
June 2008
l Responsibilities include preparation of lessons plans
l Preparing course structures with syllabus.
l Teaching Business courses that includes Business English,HRM, Business
Management, Marketing, Principles of Accounting, and other Business Subjects
l Preparing and Grading continuous assessment and examination papers.
l Devising assignments that can be worked in the library and or in the field thru interview of
resource person
C ustomer Service Rep. , – People Support Inc., Makati, Philippines. November 2006 till
August 2007
l Answering telephone calls from clients’ and verifying verifying their identity through a brief
interview
l Handle changes in air ticket booked through Cheap tickets and Orbits websites
l Maintains communication equipment by reporting problems.
l Informs clients by explaining procedures; answering questions; providing information.
l Make changes in their air tickets as requested if available.
Customer Service Executive, Anacott Asia Pacific Co.(www.planetholiday.com),Phuket,
Thailand. Jan. 2000 till Apr. 2003
l Accountability: handle clients’ general inquiries and complaints received by phone, e-mail, fax,
and voice messages,
l Provide assistance to the reservations department in handling special and urgent cases and
making decisions in behalf of the company whenever such instance arise,
l Provide general resource of information to customers emphasizing on’ quality first impression’,
l Represent customer service department in company meetings, and assist in the formulation of the
department’s goal, objectives
l Preparation of periodic reports regarding the departments achievements, concerns, and others;
filing invoices, card details.
Customer Service Supervisor/Marketing Coordinator, Phanga Exploration Co., Ltd.
www.seacavecanoe.com ), Phuket, Thailand. Jun1997 till Dec..1999
l Coordinating and development of Company’s Marketing strategies for local and international
market.
l Responsible for enhancing Customer Service experience on all services provided.
l Successfully functioned as consultant to the owners and directors in a developing additional
services.
l Recruitment screening of new employees
l Provide Orientation and Training to new hires;
l Developed the firm’s exposure to the international market, correspond with overseas suppliers,
and Destination Management Companies,
l Processing and evaluation of Contract Rates with local and foreign travel agencies,
l Updating and redesigning of marketing materials (brochures, posters, booklets, and
website information)
Instructor, NIVA Overseas School, Bangkok Thailand. April. 1996 till Jun 1997
Teach GCE “O” level, the following subjects: Management, Accounting, Computer, Marketing,
responsibilities also include recording and evaluating students’ achievements and making their progress
report, provide assistance to schools accounting office.
Accounts/Documents clerk, Philippine Geothermal Inc., 15thflr. Metro Bank Plaza, Makati
M.M., Philippines. Nov.1994- Oct1996
Processed recording of transactions affecting property accounts, updating and documenting of subsidiary
ledgers, prepare and update property listings, reconcile physical count with those in record, and prepare
a report on property account status
EDUCATIONAL BACKGROUND
October 2004 – October 2006
Master of Business Administration, Emphasis in Business
Management Adventist International Institute of Advance Studies (
www.aiias.edu) June 1988- October1993
Bachelor of Science in Commerce,
Accounting Adventist University of the
Philippines (AUP)