Ronie Galgo

About the Candidate

RONIE CURIBA GALGO
Virtual Assistant | Administrative & Technical Support

Antipolo City, Philippines
0931 060 1464 | [email protected]

PROFESSIONAL SUMMARY
Detail-oriented IT professional with over 6 years of experience in technical support, administration, data handling, documentation, and business operations. Experienced in managing Microsoft 365, Google Workspace, email accounts, files, user accounts, and IT systems while providing timely support to employees and coordinating with vendors and different departments.

Highly organized, adaptable, and comfortable working independently in remote environments. Seeking a Virtual Assistant position where I can apply my technical knowledge, administrative skills, problem-solving abilities, and attention to detail to support business operations and help clients manage their day-to-day tasks efficiently.

CORE SKILLS
Administrative & Virtual Assistance
Data Entry & Data Management
Email & Calendar Management
Microsoft 365 Administration
Google Workspace Administration
Microsoft Outlook, Teams & SharePoint
OneDrive & Google Drive
Document Management & Organization
Internet & Online Research
Technical & Customer Support
Remote Troubleshooting
File & System Organization
Report Preparation & Documentation
Vendor & Client Coordination
Task & Project Coordination
Hardware & Software Troubleshooting
Canva, Photoshop & Basic Video Editing
PROFESSIONAL EXPERIENCE
Sr. Network Specialist
TDCX PH | January 2026 – September 2026

Provide technical support and troubleshooting for network and IT infrastructure.
Maintain accurate technical documentation, configurations, and records.
Monitor systems and identify issues requiring immediate attention.
Coordinate with internal teams to resolve technical concerns efficiently.
Perform maintenance and administrative tasks related to IT infrastructure.
Ensure systems and services remain available and operational.
IT Manager
Wyndham Garden Manila Bay Hotel – Pre-opening | September 2025 – November 2025

Coordinated with suppliers and internal teams for IT systems, applications, hardware, servers, and telecommunications.
Assisted in preparing and organizing IT infrastructure and technology requirements for hotel operations.
Managed Microsoft 365, domains, network systems, and other business technology platforms.
Coordinated multiple tasks and vendors to ensure projects were completed on schedule.
Maintained documentation and records related to IT systems and equipment.
Corporate IT Supervisor
The Oriental Hospitality and Restaurant Management Services, Inc. | March 2023 – September 2025

Provided technical and administrative support for multiple hotel properties and business operations.
Managed Microsoft 365, Exchange, Outlook, SharePoint, OneDrive, Teams, and user mailboxes.
Managed Google Workspace and other business applications.
Provided technical support to employees and resolved hardware and software issues.
Maintained files, system documentation, records, and IT-related reports.
Coordinated with vendors for hardware, software, and service requirements.
Assisted in purchasing and evaluating technology products and services while considering budget requirements.
Coordinated with different departments on projects and operational requirements.
Managed backup and restore processes and maintained system records.
Supervised daily IT operations and provided support to staff.
IT Consultant
WTA Architecture and Design Studio | May 2024 – August 2025

Provided remote and on-site technical support for business operations.
Configured and maintained network, server, Synology, and Cisco systems.
Troubleshot connectivity and system issues.
Assisted with technology planning and implementation.
Maintained technical documentation and configuration records.
IT Associate
Gatchallan Tangalin & Corp. | April 2022 – December 2022

Managed and supported Microsoft 365, hardware, software, routers, switches, and Synology NAS.
Provided technical assistance and troubleshooting to users.
Managed Windows Server and Active Directory environments.
Assisted with system deployment, configuration, and maintenance.
Troubleshot CCTV and other office technology systems.
Data Encoder
Scottland Food Group | September 2019 – December 2021

Managed and maintained company warehouse system data.
Performed data encoding and record management.
Assisted with deployment, configuration, and troubleshooting of the warehouse management system.
Ensured accurate and organized information within the system.
IT Associate Intern
SITEL Philippines | March 2018 – September 2019

Created and managed user accounts in Active Directory.
Provided remote technical support and troubleshooting.
Assisted users with hardware and software issues.
Troubleshot printers, IP phones, and workstation problems.
Installed operating systems and prepared computers for users.
Managed and updated the ticketing system.
TOOLS & SOFTWARE
Microsoft: Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Exchange, Excel, Word

Google: Google Workspace, Gmail, Google Drive, Google Apps & Admin

Creative: Canva, Photoshop, Filmora, Premiere Pro

IT & Remote Support: Windows, Windows Server, Active Directory, Synology, Networking, Ticketing Systems

EDUCATION
Bachelor of Science in Information Technology
AMA Rizal | 2021 – 2023, Undergraduate

Diploma in Computer Science
Montessori Professional College of Asia | 2017 – 2018

CERTIFICATIONS & TRAINING
CCNA – Certification of Course Completion
FortiGate Router & Firewall – Certification of Course Completion
Azure Fundamentals (AZ-900) – Certification of Course Completion
Active Directory & DNS Administration – Windows Server
Microsoft 365, Gmail Workspace & GoDaddy Administration