Ryan Pineda

About the Candidate

Ryan A. Pineda

Location: General Trias, Cavite Philippines

Cell Phone Number: 09765520938

e-mail: [email protected]

LinkedIn: www.linkedin.com/in/ryan-pineda-518265309

Experience

Civicom Pacific
Scheduler / Client Services Facilitator and Quality Advocate (MRS)
July 2020 – April 2024

·         Tasked with ensuring calls are appropriately assigned to the qualified Facilitator

·         Updating interview schedules based on the updates received from the recruiters, monitoring ongoing interviews, and making sure that the scheduling portal is aligned with the project and master sheets

·         Another important task is the archiving of billed/finished projects. This process is essential for maintaining a clear record and providing a reference for future projects.

·         Answering and confirming facilitator notifications if they’re out for the day and plotting VLs/SLs in the scheduling portal.

·         Engaged professionally with Doctors and Health Care Providers during their scheduled sessions for a research study.

TeamSpan
Account Specialist (Rogers Electric)
February 2019 – May 2020

Task includes updating the client portal with statuses of the Job orders, sending email notifications and updating requests to 3rd party contractors
Outbound calls are also included from time to time, especially if the Job Order is an emergency and we need to find a new contractor in the area.
Collaborated with other departments to resolve problems related to customer accounts.
Iqor
Customer Service Representative (Sprint)
July 2016 – November 2017

Customer care support, handling billing, payment arrangements, and mid-level tech support for postpaid mobile users.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints promptly.
Sykes
Customer Service Associate (Prudential)
February 2014 – June 2016

The task includes handling members’ inquiries about their policy.
Assisting members with their payments and claim requests.
Demonstrated active listening skills when responding to customer questions and complaints.
Escalated unresolved customer issues to the appropriate department or manager for resolution.

IBM / DAKSH
Customer Service Representative (Sprint)
October 2012 – December 2013

Customer care support, handling billing, payment arrangements, and mid-level tech support for postpaid mobile users.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats, and emails to facilitate customer service.
Convergys
Senior Customer Service Specialist (HSBC)
Cluster Leader/ Junior Team Lead (Guthy Renker)
July 2009 – August 2011

Attended and finished the Cluster Leadership Program in 2010
Financial Specialist (Team HSBC) Credit Card Application Cluster Leader for the HSBC team and Guthy Renker Team
Main task was handling client personal details for credit card application for HSBC
Was with the sales inaugural team for Guthy Renker, handling sales for one year
Promoted as a Cluster Leader (Junior TL), handling 10 teammates, monitoring their growth and scorecard, providing coaching/feedback, and generating daily reports of the team’s KPI.
Cypress Semiconductor Philippines
Material Handler
May 2005 – June 2009

Task includes inventory, withdrawing and allocating the material in the department
Ingress transactions and create Purchase orders if needed.
Verified the accuracy of material measurements before loading them into machines.
Met deadlines for completion of assigned tasks efficiently and effectively.

Education
Bachelor of Science in Business Administration Major in Management
Southern Philippines Institute of Science & Technology
2005

Skills
Staff Coordination
Call Schedule Distribution
Telephone Etiquette
Attention to Detail
CRM Software
Calendar Management
Computer Skills
Problem-Solving
Teamwork and Collaboration
Data Entry
Client Relations