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Member Since 2025
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Shanny Pañaque

About the Candidate

Hi, I’m Shanny, a 26-year-old mother of two boys. I hold a degree in Bachelor of Secondary Education, majoring in Mathematics. While my teaching background has equipped me with excellent communication and organizational skills, my true passion lies in the world of virtual assistance.

I have extensive experience in sales and administrative support roles, with a focus on client engagement through calls. As a Cold Caller, I made outbound calls to promote auto and home insurance products, assessed client needs, and qualified leads for licensed agents. I maintained accurate records and followed up with potential clients to nurture relationships. In my role as a Real Estate Cold Caller, I engaged with potential buyers and sellers, scheduled property showings, and ensured all client information was accurately recorded in the CRM system.

Experience

January 7, 2019 - March 2020
Adscribe TH Solutions - BPO Cold Caller (Auto and home Insurance)

-Initiate outbound calls to potential clients to introduce auto and home insurance products, assess their needs, and generate interest.
-Engage with prospects to determine their eligibility for insurance products, gathering essential information to qualify leads for further follow-up.
-Accurately input client information, call notes, and lead statuses into the Customer Relationship Management (CRM) system to maintain up-to-date records.
-Schedule consultations and follow-up meetings for licensed insurance agents based on the interest expressed by potential clients during calls.
-Conduct follow-up calls and send emails to nurture relationships with prospects, providing additional
information and encouraging engagement with insurance offerings.

(May 4, 2020- August 2021)
UPWORK- CART ADVERTISING General Virtual Assistant (Admin support)

-Manage emails, schedule appointments, organize files, and handle data entry to ensure smooth daily operations.
-Respond to client inquiries, manage communication channels, and provide support to enhance customer satisfaction.
-Organize virtual or in-person events, including sending invitations, and managing attendee lists.
-Conduct market research, gather data, and compile reports to assist in decision-making processes.
-Handle personal tasks for clients, such as managing schedules, and performing research for personal projects.

October 22, 2021- December 30
Outsource Elevate Real Estate Cold Caller

-Initiate outbound calls to potential buyers and sellers to introduce real estate services, gauge interest, and qualify leads, while adhering to scripts and company guidelines.
-Identify and targeting potential clients through various methods, including researching public records, utilizing databases, and leveraging social media platforms to compile a list of prospects.
-Engage in conversations to assess the needs and motivations of potential clients, determining their readiness to buy or sell, and documenting key information for follow-up.
-Schedule property showings, listing presentations, or consultations for real estate agents based on the interests expressed by leads during calls.
-Accurately enter and update client information, lead status, and call notes in a Customer Relationship Management (CRM) system.
-Send follow-up emails or messages to nurture relationships with leads and encourage further engagement after initial contact.

June 5, 2023- Jan. 30, 2025
Indoor Media Sales Executive

-Identify and pursue new business opportunities through networking, cold calling, and attending industry events to expand the client base.
-Develop a comprehensive understanding of semaglutide and tirzepatide, educating healthcare professionals on their benefits and clinical data..
-Build and maintain strong relationships with healthcare providers and pharmacists to foster trust and facilitate ongoing communication.
-Create and execute effective sales strategies to promote semaglutide and tirzepatide, ensuring alignment with company goals.
-Manage emails, set appointments using Calendly, and conduct follow ups to ensure efficient communication and maximize client engagement.

Skills
Administrative Supportand other similar software)Appointment SchedulingAttention to detailClient engagementCold CallingCommunication SkillsCRM management (including Follow Up BossCustomer ServiceData EntryGoHighLevelGoogle Workspace proficiencyHubspotHubstaffLead qualificationMicrosoft Office ProficiencyNotionOrganizational skillsRecord maintenanceRemote work adaptabilitySalesforceTime ManagementZoho
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