Sharlaine Austria

About the Candidate

Education

Bulacan State University – Graduate Studies                                                   Malolos, Bulacan

Master of Arts in Education – English Language Education                                   2019-Present

Jesus is Lord Colleges Foundation, Inc. – Undergraduate                          Bocaue, Bulacan

Bachelor of Secondary Education – Major in English                                                  2014 – 2018

 

Experience

SCHOOL DIVISION OFFICE OF VALENZUELA                                                        Valenzuela City

DepEd Teacher in English                                                                                     Jan 2021 – Dec 2024

·       Organized files and schedules for whole school year-round based on the school calendar.

·       Planned worksheets and lessons for every class discussion to help students learn and grow. Using slide presentations, Microsoft Office, Google workspace, Canva, and MS Teams.

·       Delivered lessons in accordance with the DepEd curriculum. This includes using appropriate teaching strategies, instructional materials, and assessment methods to ensure effective learning.

·       Managed classroom attendance and good behavior to promote good conduct.

·       Fostered conducive learning environments and promoting holistic learning to students.

·       Engaged in community activities to support students’ growth and development.

·       Participated in professional development such as training and seminars.

·       Performed administrative tasks like preparing reports and lesson plans.

·       Communicated with the parents/guardians regarding some concerns about their child

·       Constructed action research for the providing solutions in the learning gaps of learners.

·       Published school paper through journalistic writings.

 

 

SMARTSHEET                                                                                                                               United States

Technical Support Representative                                                                                  2023 – 2024

 

·       Provided technical support to users facing platform issues, troubleshooting, answering inquiries, and guiding users.

·       Diagnosed user-reported problems, collaborating with teams for solutions, and implementing fixes.

·       Educated users on best practices, features, and functionalities of Smartsheet, including documentation and training.

·       Gathered user feedback for product improvements and ensuring user satisfaction.

·       Utilized technical skills for integration issues, data problems, and API support.

·       Collaborated with various teams to enhance user experience and communication.

·       Stayed updated on Smartsheet features and best practices for effective support.

·       Managed user inquiries and support tickets using customer support tools.

·       Resolved technical issues, and providing first-line support via phone, email, and chat.

·       Assisted users with setup, configuration, and customization.

·       Documented and escalated complex issues, and proactively resolving recurring problems.

·       Developed and maintained knowledge base articles for quick problem-solving.

·       Contributed to internal tools and processes for improved support efficiency.

 

51 TALK (Work-from-home)                                                                                    Chinese Company

English Secondary Language Teacher                                                                             2020-2021

 

·       Reviewed the ready-made lessons of 51Talk for the scheduled bookings.

·       Prepared for the handy and creative materials to be engaging to the pupils.

·       Communicated to the parents, students, and trainers for the concerns in the job.

·       Attended training to upgrade the position in the company.

·        Designed paraphernalia for the students online. The goal is to be approachable, engaging, and eye-catching to Chinese children.

 

JESUS IS LORD COLLEGES FOUNDATION, INC.                                                     Bocaue, Bulacan

English Teacher                                                                                                   May 2018 – March 2020

·       Planned lessons and activities for every week intended for the class discussion, intervention, and assessment.

·       Constructed worksheets for the learners according to their needs, level of understanding, and interest.

·       Conducted intervention for learners at risk and need more improvement.

·       Contributed to the school paper through journalistic writings such as news writing, feature writing, and editorial-column writing.

·       Organized schedules and tasks for the advisory class, school forms, and administrative tasks.

·       Designed creative slide presentations for lesson proper and interactive gamified activities.

·       Monitored the condition of learners inside the classroom.

·       Collaborated with colleagues for the monthly events in school.

·       Communicated with the concerns of guardians/parents regarding their child.

 

Leadership Training and Activities

National Learning Camp                                                                                           Issued on June 2024

Lead Prompters Training                                                                                                      Issued on Jan 2024

Roving Community Pantry                                                                                             Issued on March 2021

 

 

Certification

Licensure Examination for Teachers                                                                           Issued on Jan 2019

Skills: Professional Teacher

Journalism Institute Training for School Paper Advisers                                  Issued on Feb 2024

Skills: Journalistic Writings

Training on Higher Order Thinking Skills                                                               Issued on Nov 2024

Skills:

In-Service Training for Teachers                                                                                  Issued on Nov 2024

Skills: Development and growth as professional teacher

2023 Core App by Smartsheet                                                                               Issued August 21, 2023

Skills: Collaborative Work Management,

Report Building, Smartsheet, and Task Management