Sheena Luis

About the Candidate

Detail-oriented and reliable Virtual Assistant with over 4 years of experience in customer support, administrative tasks, and compliance coordination. Skilled in handling sensitive health-related documentation, scheduling appointments, and delivering empathetic communication to clients in the wellness and telehealth industries. Proficient with cloud-based tools and committed to providing excellent service in fast-paced, remote environments.

Key Skills
Customer Support (Email, Chat, Phone)
Appointment Scheduling & Calendar Management
HIPAA Compliance Awareness
Documentation & Record-Keeping
CRM & Helpdesk Software (e.g., ReAmaze, Zendesk, G-Suite)
Process Improvement & Workflow Optimization
Empathetic and Professional Communication
Time Zone Flexibility (Overnight Shifts)