Sheena Marielle Francisco

About the Candidate

With over 5 years of experience in the customer service industry and a total of 10 years in the workforce, I bring a strong background in delivering exceptional customer experiences and fostering long-term relationships. My career has been further enriched by a blend of marketing expertise, allowing me to effectively communicate value propositions and brand messaging. For the past 3 years, I have specialized in customer service training, where I have developed and implemented training programs, coached teams, and optimized customer service strategies to improve performance and satisfaction. I am dedicated to cultivating an environment of continuous improvement and ensuring that both customers and employees receive the support and knowledge they need to thrive.