Sidney Sanz

About the Candidate

Infosys
Citizens Bank

Senior Technical Analyst

January 2023 – May 2025

 

· Receives and handles requests for service, following agreed procedures
· During change, acts systematically to respond to day by day operational needs and reacts to them, avoiding service disruptions and maintaining coherence to SLA and information security requirements
· Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
· Collaborating with internal departments to ensure that IT needs are met.
· Testing and analyzing IT system and software performance
· Handling calls from VIPs

Accenture
App/Cloud Analyst – MICROSOFT

Software Engineer

October 2022 – January 2023

 

· Troubleshoot and discuss technical solutions with appropriate development teams.

· Guide users through diagnostic and troubleshooting processes which may include use of diagnostic tools and software and/or following verbal instructions

· Identifies, investigates, and resolves users’ problems with computer software.

· Work closely with application development to ensure that business needs and timeliness are met.

Afni Inc.
Technical Support Representative – VERIZON
June 2021 –  August 2021

· Handle customer complaints, provide appropriate solutions and keep alternatives within the time limit

· Applies knowledge of computer software, hardware, and procedures

 

Teleperformance
Technical Support Representative – TELSTRA, SAMSUNG

September 2019 – May 2021

 

· Applies knowledge of computer software, hardware, and procedures to solve problems.

· Guide users through diagnostic and troubleshooting processes which may include use of diagnostic tools and software and/or following verbal instructions

· Identifies, investigates, and resolves users’ problems with computer software and hardware

· Collaborates with programmers to explain errors and/or recommend modifications in program

 

 

EDUCATION
Cosmopoint International Institute of Technology
2015 – 2019

Bachelor of Arts in Multimedia Applications

Major in Video Motion Graphics

 

Dr. Carlos Lanting College
2014 – 2015

Bachelor of Science in Hotel and Restaurant Management

 

Holy Infant Montessori Center
Graduated class of 2013

Primary – Secondary

 

 

 

CERTIFICATIONS

· ITIL® Foundation Certificate in IT Service Management

· Continuous Improvement