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Philippines
Member Since 2025
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Stephanie

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About the Candidate

Versatile Virtual Assistant Expert in Seamless Business Support and Client Engagement

Hello, I’m Stephanie, and I specialize in providing seamless business support and enhancing client care excellence. As a Versatile Virtual Assistant Expert, I am dedicated to equipping businesses with the tools and strategies necessary to thrive in today’s fast-paced landscape.

My mission is to ensure your operations run smoothly and your client relationships flourish. With a meticulous attention to detail and a commitment to delivering results, I offer a diverse skill set that spans calendar management, email correspondence, project coordination, and customer service optimization. Whether you’re a startup aiming to streamline operations or an established firm seeking to elevate client satisfaction, my adaptable approach and proactive mindset are crafted to meet your unique needs.

Let’s collaborate to elevate your business to new heights of productivity and professionalism. Together, we can turn challenges into opportunities and pave the way for sustained success. Reach out today, and let’s embark on a journey toward achieving your business goals, one seamless interaction at a time.

Services I Offer:

🔰 Calendar Management
🔰 Email Management
🔰 Administrative Support
🔰 Meeting Coordination
🔰 Phone and Message Management
🔰 Research
🔰 Project Management
🔰 Customer Service
🔰 Basic Graphic Design
🔰 Data Entry
🔰 Online Searching
🔰 BPO
🔰Social Media Management and Marketing
🔰 Shopify
🔰 Live Chat Operator
🔰 Chat Support

Key Skills:

🔰 Self-starter
🔰 Excellent communication skills
🔰 Attention to detail
🔰 Strong organizational skills
🔰 Discretion and confidentiality
🔰 Hardworking
🔰 Dedicated
🔰 Team Player

Applications I Use:

⭐ Zoiper
⭐ Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides
⭐ Document conversions (PDF, Word, Excel, Text)
⭐ Clearside Software
⭐ ClickUp for project management

Experienced In Using:

⭐ Shopify
⭐ Canva
⭐Slack
⭐ChatGPT
⭐ LastPass
⭐ Trello
⭐ Asana
⭐ Monday.com
⭐ ClickUp for project management
⭐ PageCloud (Basic Website Builder)
⭐ Lumen5 (Video creation software)
⭐ Wix.com (Cloud-based web development services)
⭐ HubSpot
⭐ Social Media Management and Marketing (Facebook Business, Instagram, Pinterest, Twitter)
⭐ Podio
⭐ Bigger Pockets for Real Estate
⭐ Zillow
⭐ DocuSign
⭐ CRM software like Zoho CRM
⭐ Dropbox
⭐ Mazuma Software
⭐ Redtail Software
⭐ Microsoft Office (Word, Excel, PowerPoint, Outlook)
⭐ Hootsuite
⭐ Google Toolkit
⭐ Google Workspace

Eager to tackle new challenges and help your business thrive. Feel free to reach out, and let’s start enhancing your operational efficiency today.

Check also my website in this link: https://kristinepercela.wixsite.com/my-site

Candidate Portfolio

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Education

2009-2014
University of San Jose Recoletos Diploma

I am a graduate of Bachelor of Science in Psychology. I chose this course because I have always been passionate about understanding human behavior and helping others. My studies have equipped me with strong communication, problem-solving, and interpersonal skills, which allow me to effectively engage with people, resolve concerns, and provide excellent support. These skills have been invaluable in my professional journey, particularly in roles that require organization, adaptability, and client-focused service.

Experience

April-January 2023
Taskseveryday General Virtual Assistant

For us, every client interaction, every assignment, and every task is an opportunity to add value. For
us attention to detail is imperative. We ensure all processes are followed and quality work is
delivered and that is what makes us stand apart and helps our clients stand out of their competition
as well.

-Completed administrative tasks by performing business correspondence, transcription and data
entry.
-Analyzed and compiled data to prepare comprehensive reports for management.
-Executed travel arrangements by researching and booking flights and accommodations.
-Built and maintained excellent customer relationships through timely response to inquiries and
going above and beyond to accommodate unusual requests.
-Established administrative work procedures to track staff’s daily tasks.
-Provided administrative services, including phone and email correspondence, making copies and
handling incoming and outgoing mail and faxes.
-Communicated with customers via phone and email to confirm deliveries and respond to
inquiries.
-Designed insightful and attractive Power point presentations.
-Conferred with customers by telephone, chat or email to provide information about our
products.

2015-2018
Tech Mahindra Customer Support

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.

-Provided primary customer support to internal and external customers in fast-paced environment.
-Answered customer telephone calls promptly to avoid on-hold wait times.
-Responded to customer requests for products, services and company information.
-Collected customer feedback and made process changes to exceed customer satisfaction goals
100%.
-Entered customer interaction details in CRM to track requests, document problems and record
solutions offered.
-Assisted customers with setting appointments, shipping and special order requests, and arranging
merchandise pick-up at other locations

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