Tharces Partoriza

About the Candidate

I bring over two years of experience as a Customer Service Representative, where I had the opportunity to develop strong communication and sales skills while managing inbound and outbound calls with U.S.-based clients. Throughout my career, I’ve built a reputation for resolving customer inquiries and complaints in an efficient and professional manner. This experience has taught me the importance of understanding customer needs and providing prompt, effective solutions, which I believe is key in any customer-focused role.

In addition to handling customer concerns, I’ve had the chance to leverage my background in sales, customer care, and help drive customer satisfaction and retention. I’ve learned how to balance both addressing immediate issues and identifying opportunities to improve the overall customer experience, ensuring that each interaction is positive.