Ulynda Ashley San Diego

About the Candidate

• Respond to customer inquiries and process hotel reservations, modifications, and cancellations via phone call, email, Viber, and live chat in a timely and professional manner.
• Maintain up-to-date knowledge of room availability, rates, packages, and promotions to provide accurate information and optimize bookings.
• Follow up with guests as needed, create payment links, and coordinate with online travel agencies, booking platforms, and internal departments such as Front Office and Sales & Marketing to ensure seamless guest check-ins and fulfillment of special requests.