Voltaire Dado

About the Candidate

With over 13 years of experience supporting and leading teams for global clients across the US, Australia, and international markets, I bring a strong background in operations management, team leadership, and customer service excellence.

Throughout my career, I have consistently driven operational efficiency and improved team performance in fast-paced environments. Most recently, as a Freelance Virtual Assistant, I have provided comprehensive administrative and operational support to multiple clients, managing complex schedules, CRM systems, customer communications, recruitment tasks, and lead generation efforts. This role has strengthened my ability to work independently, manage priorities effectively, and deliver results in a remote setting.

Previously, as an Operations Manager for a US airline account, I led multi-channel support teams across customer service, back-office, and social media functions. I was responsible for workflow oversight, KPI monitoring, coaching, and escalation management, contributing to measurable improvements in productivity and service quality. My earlier experience as a Team Manager in the BPO industry further refined my leadership, reporting, and performance management skills.

I am highly organised, detail-oriented, and comfortable working with a wide range of tools including Salesforce, Zendesk, ClickUp, Asana, Trello, and Google Workspace. I take pride in building strong teams, maintaining data integrity, and ensuring a high standard of customer experience at all times.

I would welcome the opportunity to contribute my skills and experience to your team and support your operational and customer service goals. Thank you for your time and consideration. I look forward to the possibility of discussing how I can add value to your organisation.