Wilford Cinco

About the Candidate

WILFORD CINCO

SUBJECT MATTER EXPERT

Highly motivated Subject matter expert with 9+ years of experience working for one of the leading energy companies. Proficient in MS Office tools, CRM tool, training, presentation, reports, and analysis.

EDUCATION
Systems Technology Institute (STI) College
San Pablo City, Laguna, Philippines
June 2001 to April 2005
Bachelor of Science in Computer Science

WORK EXPERIENCE
Chevron Holdings, Inc. – Subject Matter Expert
April 2023 to May 2025
Conduct training sessions and Quality Assurance within the team to guarantee quality work. Develop and maintain knowledge base articles, FAQs, and troubleshooting guides. Identify gaps in support processes and recommend improvements.

Chevron Holdings, Inc. – Retail Technology Support Specialist
April 2016 to April 2023
Responsible for providing technical support to Chevron retail stations in the US. Provide helpdesk support for leased retail point of sale systems and network connectivity. Ensure that the concerns are addressed in a timely manner.

Fundever (formerly Sykes Asia, Inc.) – IT Helpdesk Associate
October 2013 to April 2016
Provide technical support to the North American agents, trainers, and team leaders working for the company by troubleshooting and resolving a wide range of technical issues that they might encounter.