Kristine Cabangay

About the Candidate

Kristine R. Cabangay

Objective: Detail-oriented and customer-focused individual seeking a Customer Service Representative position to leverage strong communication skills and problem-solving abilities in providing excellent service to customers.

Work Experiences:

Encoder and Editor

Summer Job – Kushaiabytes Printing Press Job (March 2018 – June 2018)

• Data Encoder
• Do lay-outs for calling cards, tarpaulins, posters and photo editing (Photoshop)

Customer Service Representative

6 months – SixEleven Global Services (October 2020 – April 2021)

• Assisted customers in navigating the online platform, processing orders, and handling returns and exchanges.
  Resolved billing inquiries and discrepancies, ensuring accurate and timely resolution of payment issues.
  Recognized for consistently exceeding monthly performance targets for call resolution and customer satisfaction.

Skills:

• Excellent verbal and written communication skills.
  Strong problem-solving abilities and attention to detail.
  Proficient in CRM software and Microsoft Office Suite.
  Ability to handle high-stress situations and maintain a professional demeanor.

Education:

University Of Mindanao – BS in Civil Engineering Major in Structural                                                                                                                                                                                                                                                        Undergraduate – 3rd Year

Achievements:

• Recognized for consistently maintaining high customer service ratings and positive feedback.