Philippines
Member Since 2024
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Shara Jean April Burlat

About the Candidate

I am writing to express my strong interest in the Customer Service position . With 9 years of being a customer service representative, including my most recent role as  account  associate , I believe I have the skills and strengths necessary to excel in this position.

 

In my previous role as a Account Associate, I developed a strong foundation in customer service, call center operation and sales. Throughout my time in this position, I honed my skills in providing exceptional customer service by effectively resolving issues, handling inquiries, and meeting customer needs. This experience equipped me with the ability to proactively and efficiently handle customer interactions, ensuring their satisfaction and loyalty. I believe this skills will be highly valuable in maintaining company commitment to excellence in customer service.

 

In summary, My skills and strength  in communication, customer service, and time-management will further enable me to deliver exceptional service and contribute to Amazon’s continued success.

 

Thank you for considering my application, I look forward to the opportunity to discuss how my skills and experience align with your goal.

 

Experience

APRIL 2022-AUGUST 2024
VXI Global Holdings Account Associate

Provided comprehensive customer support through call handling, troubleshooting, and billing assistance, while driving a 20% increase in customer retention through a strategic sales approach, strong communication, and consistently surpassing sales targets.

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