Janice D. Moyano

About the Candidate

Moyano, Janice Duran 15D Roman Ayson Rd, Baguio City Mobile No. 09182782707
Email Address: [email protected]

Call Center Sales Agent
Feb.15, 2024- Sept. 3, 2024
Dialing outbound calls
-Deliver prepared sales scripts to persuade potential customers to purchase a service
-Identify and escalate issues to supervisors
-Provide service information to customers

Sr. Contact Center Associate
Oct 30, 2023-Jan14,2024
-Answer inbound calls and respond to requests for roadside assistance with professional and empathetic approach.
-Gather necessary details from customers to accurately assess their situation & dispatch to appropriate service providers.
– Communicate with tow trucks, repair shops, and other service providers to ensure prompt and efficient assistance.
– Contact customers to confirm service completion and ensure satisfaction with the assistance provided.

Education:

Bachelor of Science in Civil Engineering
University of Baguio
Undergraduate