John Benedict Chavez Andrade

About the Candidate

I’m a reliable and detail-oriented professional with experience in administrative support, data management, and customer service. I help businesses stay organized, efficient, and focused on growth by handling time-consuming tasks with accuracy and care. I take pride in delivering high-quality work, meeting deadlines, and maintaining clear communication with clients. Whether you need help managing data, responding to customers, or organizing your workflow, I’m here to make your day easier.

Education

Bulacan State University
2010 – 2012
Bachelor of Industrial Technology – Computer Technology

Work Experience

Freelancer / Virtual Assistant – Hotel Reservation & Cold Calling
Remote | March 2023 – May 2025
– Managed inbound for hotel bookings
– Managed outbound calls for credit repair, debt collection campaign, solar energy, medicare insurance, real e
– managed outbound and inbound sales
– Assisted with appointment setting, calendar management, and data entry.
– Delivered consistent and professional service with a high customer satisfaction rate.

Afni Philippines – CSR (Telco Account)
Commonwealth, Quezon City | Dec 2022 – Dec 2023
– Handled customer billing inquiries and service troubleshooting.
– Maintained performance metrics in call handling time, quality, and resolution.

Iqvia – Data Analyst (Healthcare Account)
Gateway Cubao | Aug 2021 – Sept 2022
– Analyzed healthcare data and supported compliance reporting.
– Collaborated with cross-functional teams to manage clinical data records.

Sitel Philippines – CSR (Dental Account)
Ortigas Ave. | Sept 2019 – Aug 2020
– Supported dental patients and providers with claims and benefit information.
– Resolved inquiries with a high degree of professionalism.
– managing patient intake forms
– appointment setting and scheduling

Alorica Philippines – CSR (Telco Account)
Eton Centris, Quezon City | Jan 2016 – March 2017
– Addressed technical issues and customer complaints for telecom services.
– Maintained a positive brand experience through efficient problem-solving.

Integrated Packaging Corporation – Production Worker
Malolos City, Bulacan | February 2015 – November 2015
– packaging
– arranging items
– making sure that the quality and packaging is standard

Ministop Convenience Store – Store Crew
Hagonoy, Bulacan | May 2012 – February 2013
– cashier
– replenishing items in the gondola
– cooking
– cleaning equipment and tables
– making sure of the cleanliness of the store