Confirmation Manager
Full TimeBookmark Details
POSITION: CONFIRMATION MANAGER
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MUST HAVE: 3+ years of experience in a customer service call center environment (Dispatching company, travel assistance, delivery/transportation account)
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Being SME, Trainer or Team Leader is a BIG plus.
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This is not a typical Manager role where you will handle a team, you need to take outbound/inbound calls. The additional responsibilities are: You will provide feedback in the scripting, listen to calls, and collaborate with the client.
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Schedule and confirm appointments
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Manage geography/routing of set appointments
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Answer inbound calls and make outbound calls, manage text and emails.
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Manage sales team schedules
First step: Please make a recording via vocaroo using this script:
“This is ____ with Payless Kitchen and bath. I was just calling to give you a friendly reminder call that we are planning on stopping out tomorrow between 5-6pm to give you a free quote on your bathroom. *Pause*
Great! And that time still works for you both? *pause* Wonderful! And just to make sure we have this correct you folks own and occupy the home at 3614 San Fernando Rd Glendale ca 91204? We look forward to seeing you both tomorrow between 5-6pm”
PLEASE SEND ALL YOUR RECORDINGS AND UPDATED RESUME.
Note: Client is very particular when it comes to communication skills and also the account you handled. Please make sure that is related to the Dispatching company, travel assistance, and delivery/transportation account.
THANK YOU! 
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