Conversion Rate Optimisation (CRO) Account Manager – E-commerce

CRO Account Manager

We’re looking for a CRO Account Manager to own client relationships and lead delivery for CRO and web projects across ambitious eCommerce and Shopify brands. This is a hands-on role focused on driving outcomes, setting direction, removing blockers, and keeping projects moving.

Key Responsibilities

1. Client Leadership

• Act as the primary contact for key accounts.

• Lead structured client calls with clear outcomes.

• Translate business goals into CRO strategies and roadmaps.

• Manage expectations, risks, and priorities while building long-term trust.

2. Delivery & Execution

• Manage project delivery in ClickUp (scoping, timelines, priorities).

• Write clear briefs for designers and developers.

• QA design and development to ensure quality and CRO alignment.

• Keep work organised, on schedule, and within scope.

3. CRO Strategy

• Run CRO audits and turn insights into clear priorities.

• Build roadmaps and plan experiments to improve CVR, AOV, LTV, and funnel performance.

• Identify growth opportunities aligned with client goals.

4. Pod Leadership

• Lead designers and developers.

• Set standards, maintain accountability, and keep teams aligned.

• Improve systems and processes as the team scales.

This role is ideal for someone charismatic, sharp, and intensely organised. You thrive on responsibility, take ownership, and finish what you start. You can manage client relationships with confidence and run delivery with discipline.

Requirements

• 3+ years in eCommerce, websites, or Shopify.

• 2+ years in CRO.

• 2+ years in account management (agency or similar).

• Experience working with designers and developers.

• Strong understanding of CVR, AOV, LTV, funnels, and experimentation.

• Confident managing client relationships.

• Strong briefing and QA skills.