Job Description:
We are seeking a Guest Support Manager to join our dynamic team in providing exceptional service and support to guests staying at our short-term rental properties. As a Guest Support Manager, you will be responsible for ensuring a positive guest experience by promptly addressing inquiries, resolving issues, and offering personalized assistance throughout their stay.
  • Respond promptly and courteously to guest, contractors and vendors inquiries, requests, and concerns via various communication channels (phone, email, messaging platforms).
  • Provide accurate and detailed information about our rental properties, amenities, policies, and local attractions to assist guests in making informed decisions.
  • Coordinate guest check-in and check-out processes, ensuring a smooth and seamless experience.
  • Address and resolve guest issues or complaints promptly and effectively, maintaining a high level of professionalism and empathy.
  • Collaborate with the property management team to ensure timely resolution of maintenance and cleanliness issues.
  • Proactively anticipate guest needs and offer personalized recommendations to enhance their stay.
  • Maintain accurate records of guest interactions, inquiries, and resolutions.
  • Previous experience in a guest support or customer service role is required.
  • Strong leadership skills with the ability to take initiative and make reasonable decisions independently.
  • Excellent critical thinking and problem-solving abilities.
  • Exceptional communication skills, both written and verbal.
  • Ability to remain calm and composed in high-pressure situations.
  • Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.
  • Familiarity with short-term rental platforms and reservation systems is a plus.
  • Proficiency in using various communication and productivity tools.
If you possess strong leadership qualities, demonstrate initiative, have excellent critical thinking skills, and enjoy delivering exceptional guest experiences, we invite you to join our team.
To apply, please submit your resume and a brief cover letter highlighting your relevant experience. Qualified candidates will be contacted for further assessment and interview scheduling.
We look forward to reviewing your application and welcoming you to our team of dedicated guest support professionals.
Job Overview
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