Karl Ervin Lupaz

About the Candidate

KARL ERVIN LUPAZ
📍 040 Purok Rosal, Caduang Tete, Macabebe, Pampanga
📞 0947 705 3195 | ✉️ [email protected]
🎂 Birthdate: April 9, 1996 | Age: 28

Professional Profile
Enthusiastic and adaptable professional with a Bachelor’s Degree in Information Technology (Web Application Development) and diverse experience in short-term rental coordination, Salesforce administration, and IT support. Skilled in problem-solving, customer service, and technical troubleshooting. Highly motivated to learn, grow, and contribute to organizational success.

Work Experience
Short-Term Rental Coordinator
PMI Eastlyme | Dec 2022 – May 2025

Managed inquiries from potential guests through Airbnb, VRBO, Email, and Furnished Finder.
Posted and promoted vacation rentals via social media platforms (Facebook, etc.).
Organized inspection schedules and ensured readiness for guest arrivals.
Coordinated all aspects of short-term stays, including bookings, guest relations, cleaners, and maintenance.

Associate Software Engineer
Accenture Inc. PH | Feb 2021 – Dec 2021

Assigned as Salesforce Admin & Developer for projects in Australia and New Zealand.
Assisted in developing and maintaining an E-commerce Store using Salesforce CRM.
Provided client support, troubleshooting issues via JIRA and ServiceNow.

OJT – IT Support Intern
Subdivision Administration Unit, Quezon City Hall | Jun – Nov 2018

Compiled maps and data using specialized software.
Performed troubleshooting and assembly of computer hardware/software issues.

Education
Bachelor of Science in Information Technology (Major in Web Application Development)
ACLC College of Apalit | 2017 – 2021

Certificates & Training
Certificate of Participation: Logo Design and Freelancing
Effective BPO Job Application Course (Interviews, Versant, SVAR & Berlitz)
Technical Support & IT Help Desk Essentials

Skills
Technical Tools: Salesforce CRM, Jira, ServiceNow, Microsoft Office Suite
Creative Tools: Adobe Photoshop, Illustrator, Premiere Pro, Canva, CapCut
IT Skills: Computer & Network Troubleshooting, System Assembly
Core Competencies: Problem-Solving, Strong Communication, Computer Literacy

Character References
Jertrude Lois Lupaz | 📞 0966 382 8920
Lorenze Cortez | ✉️ [email protected]
Carl Vangeo Datan | 📞 0928 769 0568