Ken Sardius Tuazon

About the Candidate

KEN SARDIUS T. TUAZON
Customer Service Representative | Contractual Trainer

Blk 12 Lot 10 Soldiers Hill Caloocan City
0920 409 7162 | [email protected]

PROFESSIONAL SUMMARY
Customer Service Representative with 4 years of experience supporting healthcare, logistics, and hotel reservation accounts. Experienced in handling customer inquiries, resolving concerns, managing time-sensitive requests, and providing accurate information in fast-paced environments. Demonstrated experience in contractual training, coaching, knowledge reinforcement, documentation, and system-based processes. Strong communicator with proven problem-solving, multitasking, and customer service skills.

PROFESSIONAL EXPERIENCE
OPTUM GLOBAL SOLUTIONS
Customer Service Representative / Contractual Trainer
August 2023 – June 2026

Handled customer inquiries, benefit-related concerns, and account requests across two lines of business.
Provided accurate and timely information while maintaining a high standard of customer service.
Served as a Contractual Trainer supporting new-hire readiness and process familiarization.
Facilitated coaching sessions, skill development, and knowledge reinforcement for new team members.
Applied strong product and process knowledge to ensure accurate issue resolution.
Maintained performance standards and consistently met key performance indicators (KPIs).
Assisted in reinforcing procedures and best practices to improve employee readiness and service quality.
CONCENTRIX
Customer Service Representative
June 2022 – July 2023

Assisted customers with logistics and hotel reservation inquiries in a fast-paced service environment.
Provided accurate information and timely solutions based on customer needs.
Resolved customer concerns with professionalism, empathy, and effective communication.
Maintained accurate documentation and completed system-based tasks efficiently.
Adapted to different processes and requirements across multiple lines of business.
Managed multiple customer concerns while maintaining service quality and productivity.
EDUCATION
BUTING HIGH SCHOOL
Senior High School
Buting, Pasig City | 2020 – 2022

CORE SKILLS
Customer Service Excellence
Customer Communication
Customer Relationship Management
Problem-Solving
Conflict Resolution
Contractual Training
Coaching & Facilitation
Knowledge Reinforcement
Multitasking & Time Management
Documentation & Data Accuracy
Team Collaboration
Adaptability