Maria Carlota Dizon

About the Candidate

 

MARIA CARLOTA CAMPOMANES DIZON

223 C. Dizon Ave. San Joaquin Sta. Ana Pampanga

+639171287353

[email protected]

 

SUMMARY

Resourceful, flexible Customer Service/Operations Professional with over 11 years of successful experience in a USA Telecom account requiring high levels of precision. Adaptable, transition easily between small and large tasks. Personable individual who enjoys working with customers and colleagues from all different levels of profession.

SKILLS

Customer Service Management and Sales, Excellent in oral and written Communication Skills and Telephone manner, Experience in measuring employee performance including coaching to call center metrics, Strong Technical Skills (MS Windows, keyboarding, strong systems aptitude), Focused and productive with less supervision

WORK EXPERIENCE

Unit Owner and Property Manager – The Residences in Azure North

August 2022 – present

 

Collecting guest fees and other fees such as security deposit and parking fees  from guests; paying property expenses, including taxes, mortgages, permits, insurance premiums and maintenance costs; reporting the property’s financial status, occupancy and operating expenses to property owners; welcoming and meeting  guests, showing them the property unit and assist them on their staycation needs; advertising and promoting unit properties and hiring a leasing agent to find possible guests for daily operations; inspecting properties and arranging for repairs and new materials as required; arranging contracts for maintenance, security and other ongoing services and managing disputes with these service providers where appropriate; Investigating and resolving property complaints and guests violations whenever possible

Teletech – Team Leader (Chat Support) (Telco Account)

March 2021 – June 2022

 

Assure team is in accordance with the policies and procedures and hold accountability for meeting all performance indicators and metrics using reporting tools and techniques; answers’ associate/expert questions, issues, and customer escalation while ensuring quality customer experience on every chat; provide motivation and full support to meet and exceed expectations in attaining monthly goals; coach and lead associates to ensure achievement of company and client quality goals while addressing employee related issues, coordinating training on new or revised information relating to products and various processes; provide time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of the team

 

Teletech – Messaging/Chat Expert (Telco Account)

July 2020 – March 2021

 

Handling customer queries on web  chat; educate current and potential customers with product and service information; maintain accurate customers’ records; identify and escalate priority issues to the Team Leader; provide basic trouble shooting for customer’s having issues with their phones; provide right fitting to customers regarding their current plan to a much better and suitable plan; advise customer of new products/offers after resolving their concerns/issues which will lead to potential sales; provide save attempt for customer’s wishing to terminate/close their account

 

 

Teletech – Customer Service Representative II (Inbound CSR/Telco Account)

September 2014 – June 2020

 

Receives incoming calls from past, existing and potential customers and address their issues and inquiries; manage and resolve customer complaints; sell products/offers and assist in placing orders once customer agrees to the offer; identify and escalate issues to Team Leader; assist customers on managing their accounts and right fit to the correct plan; provides benefit  of staying in the company for customer’s wishing to close their account; assist customer in porting their previous phone number

 

Teletech – Customer Service Representative I (Inbound CSR/Telco Account)

March 2011 – May 2014

 

Receives incoming calls from past, existing and potential customers and address their issues and inquiries; manage and resolve customer complaints; sell products/offers and assist in placing orders once customer agrees to the offer; identify and escalate issues to Team Leader; assist customers on managing their accounts and right fit to the correct plan; provides benefit  of staying in the company for customer’s wishing to close their account; assist customer in porting their previous phone number

 

Fujitsu Computer Products Corp. of the Philippines – Quality Control Engineer

May 1997 – June 2001

 

Conducts ISO 9001 and 14000 audit for the company; maintain and revised all company work manuals and ensure production adheres by conducting quality audit on a daily basis; provide audit reports to higher management; conduct meetings to all production leaders and operators; provide trainings to newly promoted leaders and new hires

 

EDUCATION

Certificate in Business Administration

Computek Institute of Technology

Ontario, Canada

September 2003 – March 2004

 

 

Bachelor of Science in Industrial Engineering

Mapua Institute of Technology

Intramuros, Manila

June 1993 – April 1997