Vivien Costuna

About the Candidate

Hi,

I hope you’re doing well!

I wanted to reach out to see if your team might be open to support from an experienced Virtual Assistant. I specialize in appointment scheduling, client/patient communication, follow-ups, administrative support, and helping practices maintain efficient daily operations.

I have over 4 years of experience in the veterinary industry, including roles as a Veterinary Receptionist, Client Care Coordinator, Virtual Care Record Acquisition Specialist, Veterinary Claim Assessor, Veterinary Technician, and Veterinary Assistant. My background includes appointment scheduling, client communication, medical records management, insurance claims processing, record acquisition, and supporting veterinary teams in fast-paced environments.

I am experienced with ezyVet, Zendesk, GapOnly, medical record systems, email management, and client support platforms. I am highly organized, detail-oriented, and comfortable working with various scheduling and practice management systems while maintaining excellent client service.