Email Customer Support Representative

HIRING: Email Customer Support Representative (Full-Time)

– 100% REMOTE/WFH WORK

– NEW YORK-BASED COMPANY

– SHOULD HAVE EMAIL SUPPORT EXP. FOR AN E-COMMERCE BRAND

– EXPERIENCE WITH GORGIAS PLATFORM IS PREFERRED

– $800 – $880 / MONTH SALARY

 

About Us:

Velvet Caviar is a leading fashion accessories brand with over 1+ million social media followers; established in New York since 2015. We’re mostly known for pioneering the tech accessories market with our fashionable phone cases. Our products can be found in national retailers and on hundreds of celebrities and influencers worldwide! Please visit our Instagram at @velvetcaviar to gain a clearer understanding of the brand and product line.

 

What you’ll do:

– Respond to and resolve email & chat inquiries

– Process returns, exchanges, warranty claims

– Record all reasons for returns, exchanges, warranty

– Contact negative reviews to win back customer

– Answer any questions from Q&A on Yotpo

– Continue improving FAQs and canned responses

– Assist with social media initiatives

– Help gather data and prepare reports

– Perform other ad hoc tasks relevant to the job

 

Requirements:

– At least 1 year of Email Customer Support experience is required

– CS experience for an eCommerce business is an advantage

– Available remotely from 8 am to 4 pm EST, Monday to Friday

– Excellent written and verbal communication skills

– Strong experience with email support tickets

– Familiar with different social media platforms

– Familiarity with Gorgias is a plus

– Ability to creatively and effectively problem-solve varying customer requests

– Ability to multitask and prioritize effectively in a fast-paced environment

– Strong organization skills and dedication to completing tasks and projects in a timely manner

– Detail-oriented with a high level of accuracy

– Team player with a can-do attitude

 

Perks:

– Be a key player in a growing brand!

– 100% remote position

– Year-end performance bonuses

– Paid holidays & paid time off

– Strong growth opportunity

– Long-term position