Patient Support Coordinator

Description/Information:

Job Description:

As a Patient Support Coordinator at Shapely, you will play a critical role in ensuring the highest level of patient satisfaction through your exceptional communication and customer service skills. Your primary responsibilities will include:

 

1. Patient Support:

-Answering phone calls, responding to inquiries through email, chat, and social media channels for both existing and prospective patients.

-Assisting patients in obtaining prior authorizations for GLP-1 medications, ensuring a smooth and efficient process.

-Coordinating care-related tasks, including sending scales to new patients and facilitating the onboarding process for new patients.

-Contributing to a help desk for patients, managing support tickets, and developing and following standard operating procedures for efficient support operations.

 

2. Outbound calls to prospective patients:

-You will help to call interested patients who want to learn more about Shapely.

-You will assist in signing patients up and setting up appointments

-You will need to learn about the intricacies of insurance eligibility, as well as approval of weight loss medications so that you can best educate prospective patients.

 

Requirements:

-Previous experience in a similar role, preferably in a healthcare or telehealth environment.

-Preference for registered nurse or healthcare professionals with a strong understanding of healthcare. Must have prior healthcare experience.

-Technologically proficient. We will train on you on software including RingCentral and our CRM platform, as well as our EHR.

-Friendly and approachable to patients with exceptional customer service skills.

-Quick learner and able to learn the nuances of our business to be successful in helping patients

-Knowledge of HIPAA, PHI, and patient privacy (though training will also be provided on these topics)

-Knowledge of insurance eligibility and verification of benefits

-Exceptional command of English

-Exceptional communication skills and the ability to empathetically assist patients.

-Strong organizational and problem-solving abilities.

-Great team player

-A passion for health and wellness and a commitment to Shapely’s mission.

-Ability to work on Los Angeles time zone

-Available to hire ASAP

 

Work Hours and Schedule: U.S. Business Hours 8am to 5pm Pacific Time