Administrative Assistant

Are you a detail-oriented and organized individual proficient in Google Spreadsheets, Excel, and Google Workspace? We’re seeking a versatile team member to join us as an Administrative Assistant. In this role, you’ll provide crucial support to our accountant, handling tasks such as bank reconciliation, sending payslips, and managing accounts payable and receivables. Additionally, you’ll assist our customer service operations, handling inbound and outbound calls, especially in coordinating with haulers and customers regarding deliveries. Given our startup environment, experience in logistics and operations management is highly valued due to our manual processes.

Position Summary: In addition to providing administrative support, you’ll act as a Customer Service Representative 1-2 days per week. Your role involves ensuring an exceptional customer experience from their first interaction with PicUp to the completion of their job. Reporting to the Head of Operations, you’ll play a pivotal role in both administrative and customer service functions.

Key Responsibilities:

– Provide comprehensive administrative support to the accountant, including bank reconciliation, payslip distribution, and managing accounts payable and receivables.

– Utilize your expertise in Google Spreadsheets, Excel, and Google Workspace to create and maintain detailed business reports.

– Collate daily, weekly, and monthly operational reports.

– Process customer transactions and invoices through Stripe.

– Maintain current contractor compliance standards and records to ensure legal compliance.

– Manage weekly contractor/hauler payroll.

– Reconcile invoices weekly, ensuring profit margins per job meet required levels.

– Monitor web chat and respond to customer inquiries promptly.

– Assist with various other general administrative duties as assigned.

– Learn and perform Customer Service Representative duties as needed.

– Provide attentive responses to customer inquiries regarding service, capabilities, and pricing both over the phone and online.

– Maintain optimal fleet levels by monitoring job numbers and demand, coordinating with recruitment as necessary.

– Assess customer needs and recommend appropriate services.

– Promote service and loyalty offers to encourage repeat business.

– Ensure all jobs are completed to a high standard by effectively managing drivers and fleet teams.

– Handle refunds and resolve customer disputes to ensure positive outcomes.

– Collaborate with operations, marketing, and app development teams to identify areas for improvement.

– Stay knowledgeable about products and services and propose innovative ways to serve customers better.

Requirements:

– 2+ years of customer service experience

– 3+ years of administrative experience

– Strong time management and conflict resolution skills

– Ability to work autonomously and adapt quickly to new software platforms

– Intermediate-Advanced proficiency in Google Workspace or similar Microsoft tools

– Background in Human Resources or experience with hiring processes (a plus)

 

Salary: $8 USD per hour, paid weekly

Join our dynamic team and contribute to our mission of delivering excellence in operations and customer service. Send your resume with your 2-minute video introduction.

Apply now to become a valued member of our growing team!