Technical Writer, Software Tester, and Customer Service Representative

Job Summary:

We are in search of a talented and versatile individual to undertake a hybrid role that encompasses the duties of a Technical Writer, Software Tester, and Customer Service Representative. This role is ideal for someone with a strong affinity for technology, a flair for writing and communication, and an eye for detail. The selected candidate will be tasked with creating technical documentation, performing comprehensive software testing to ensure product integrity, and handling customer service responsibilities.

Key Responsibilities:

Technical Writing:

• Design, revise, and manage technical documents, including user guides, installation instructions, and FAQs.
• Collaborate with product teams to collect detailed product information and specifications.
• Simplify complex technical information for easy comprehension by non-technical users.
• Produce documentation that adheres to set standards and is suitable for its intended audience.

 

Software Testing:

• Plan, implement, and oversee test scenarios and strategies.
• Detect, document, and monitor bugs efficiently.
• Execute detailed regression testing to verify solutions to bugs.
• Work closely with the software development team to promote quality control throughout the development process.

 

Customer Service:

Handle customer inquiries and issues through email, phone, or live chat.

• Aid in resolving customer problems with clear and effective solutions.
• Participate in improving customer service procedures to boost customer satisfaction.
• Gain comprehensive product knowledge to provide exceptional customer service.

 

Qualifications:

• Bachelor’s degree in Technical Communication, Computer Science, or a related discipline.
• Demonstrated experience in Technical Writing and Software Testing (1-3 years preferred).
• Excellent communication skills, both written and verbal.
• Strong analytical abilities and meticulous attention to detail.
• Knowledge of software development and testing principles.
• Ability to translate complex information into easily understandable text.
• Familiarity with customer service principles and practices.
• Proficient in using documentation tools such as Microsoft Office, Google Docs, and software development tools like Azure DevOps.
• Capable of working autonomously and collaboratively.

 

Additional Skills:

• Effective interpersonal skills for interacting with diverse teams.
• The capacity to adapt to changing priorities and manage several tasks concurrently.
• A commitment to ongoing learning and staying abreast of technological advancements.
• Some familiarity with Azure DevOps pipelines would be advantageous

 

What We Offer:

• A dynamic and inclusive workplace that fosters creativity and innovation.
• Opportunities for career advancement and professional growth.
• Competitive remuneration and benefits.
• Flexible work hours and remote work.

 

Salary: TBD (Up to your Offer)

 

Please send your resume, a cover letter detailing your suitability for the role, and any relevant examples of your work.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, marital status, or disability status.