Virtual Assistant and Reception Support

JOB TITLE: Virtual Assistant and Reception Support

Full-Time – PST Timezone; depends on the client’s timezone/preference

Likely Tuesday through Sunday 1-9pm PST. May be adjusted as needs arise.

ABOUT US:

We are a multidisciplinary health care clinic in Vancouver Canada looking for a hire to help us expand and better serve our patients. 

JOB DESCRIPTION:

We’re seeking an enthusiastic, compassionate, and highly organized virtual assistant to help our management and reception team. The successful candidate will have the vital role of coordinating and doing a variety of administrative tasks to help our management team best do our jobs. Will also provide additional support to our reception team to help our clients.

KEY RESPONSIBILITIES:

Communicate effectively with patients and admin team.

Ensure  client schedules are always covered and care plans are met.

Resolve scheduling directly and regularly with clients.

Conduct follow-up calls with prospects to schedule consultations.

Use Jane app for bookings.

Maintain professionalism, ethics, and loyalty when representing our company.

Adhere to all legal and company requirements.

Collect feedback for continuous improvement and client satisfaction.

Protect client privacy and dignity in all interactions.

Respond promptly (within 5 minutes) to management team communications.

JOB REQUIREMENTS:

Prior Jane App experience is required

Customer service experience (minimum 2 years)

Quickbooks experience is an asset

Excellent multitasking abilities and initiative-taking

Ability to act decisively, maintain discretion and work independently with minimal direction

Exceptional communication skills, both written and verbal (Minimal or no accent English)

TECHNICAL REQUIREMENTS:

High-quality headset

Dual monitors

Backup computer

Internet speeds of 50-100 Mbps

The ideal candidate for this role will be outgoing, personable, patient, and able to work with urgency without stress. If you possess these qualities, have an interest in working with us to help our clients and admin team, we would love to hear from you.

To Apply:

Interested candidates, please send your resume and 30 second video intro. You can expect to hear back from us on your status within 2 weeks after we review the details. Please also include in your application what makes you stand out! We are looking for someone to hire to work with long term and hope to grow within our company! Hiring the right candidate is very important to us!