Customer Service Representative (CSR)

We are seeking one (1) experienced Customer Service Representative (CSR) that will be handling our Dealers division. This opportunity is a one-man team and requires customer service and sales experience in a B2B sales environment. The majority of incoming calls will involve order entry, order follow-ups and returns/exchange concerns.

 

Company name: Eevelle.com / National Covers

 

Start Date: April 22, 2024

 

Work Schedule: Monday – Friday, 11pm – 8am MNL Time

– This is a full-time position. You will be regularized after 3 months. PTO will be open after your 3rd month. You will also get paid time-off during Federal US holidays.

 

Qualifications and Responsibilities:

– English Proficiency

– Personable, highly service-oriented

– High attention to detail, quick learner, and a good communicator

– Agile, energetic & resourceful

– Basic skills and knowledge of Microsoft Office and Google Suite

– Strong time management skills

– Ability to manage multiple tasks (Call and Chat / Call and Email simultaneously)

– Foster positive and lasting relationships with each of our wholesale partners

 

Important Requirements:

– High-speed Internet / Back-up Internet connection

– Back-up power for Business Continuity purposes

– No other projects during the scheduled work shift

– No attendance infractions (lates, absences)

– We also need to whitelist your public IP address in order to access certain sites required for work. A dedicated public IP is needed using a VPN connection or through your ISP in which you may need to upgrade your ISP account to a Business plan. We will not shoulder this expense.

 

Provide a cover letter and include a 2-minute video recording about your work history and why you feel you are a fit for this role. We require a recent video and not videos saved months ago.